Refund and Return Policy
If things don't go to plan, contact us and we will try to make things right for you. This policy does not limit your statutory rights to withdraw or rights you may have in relation to incorrect, damaged or defective goods.
Please submit a request for a return or a refund promptly. Place your request for a return or refund within 14 days of delivery. If, for some reason, an item is not delivered, submit your request for a refund within 14 days of the most recent estimated date of delivery. We have no obligation to consider a request placed outside 14 days of the date of delivery or the latest estimated date of arrival.
You can cancel an order within 8 hours of the time you placed it (Same Day Cancellation). You can also withdraw from a purchase at any time between the time of purchase and 14 days of receipt of the item. If purchased items have been shipped before Narevy receives a cancellation, you are responsible for the costs of return shipping.
This is not my order
If you receive an item that is damaged, not the size or color you ordered, or not reasonably consistent with the item listing, you are eligible for a refund. We may request some evidence of the issue - typically just a photo or two. You can return any items, except Excluded Items, within 14 days of receiving the item. Excluded Items include DVDs or software or personal health and hygiene products, such as creams, lotions and other topicals, where the seal has been broken.
Never recived my order
If you don't receive an item you ordered, you are eligible for a refund. Please contact us within 14 days of the most recent estimated date of delivery.
Return and refund requests should be placed from your buyer account or per email on firstname.lastname@example.org
Return of Funds
After Ringeri GmbH - Narevy approves a return or cancellation or withdrawal and (in certain cases) confirms the return of the item, Ringeri GmbH - Narevy will return the amount of the purchase and the standard shipping fees. Any fees for special or expedited shipping will not be refunded and (as described above) in some cases the customer will be responsible for return shipping fees.
Ringeri GmbH - Narevy reserves the right to:
This Policy may be updated from time to time.
This Policy, including the requirement to contact us within 14 days of receipt or estimated delivery time, does not limit the statutory warranty or withdrawal rights you may have with a merchant - Ringeri GmbH - Narevy makes these refund and return options available at its discretion regardless of the rights you may have with a merchant.
If Ringeri GmbH - Narevy accepts a return or provides a refund under this policy it will satisfy any refund you were entitled to in relation to the applicable merchant. Therefore, once a refund from Wish has been secured, your right or ability to secure a refund or other consideration from the relevant merchant is affected.